Frequently Asked Questions

Gearonimo Sports is a family-owned outdoor gear shop in Colorado Springs, established in 2009. We specialize in used outdoor equipment and also carry select new gear for skiing, snowboarding, climbing, camping, hiking, and other outdoor activities. Available brands, models, and sizes change with inventory.

Read the selected product’s condition rating, description, and photos before ordering. A model name alone does not tell you its condition. New / Unused gear may have minor storage or handling marks and may lack original tags or packaging. Any specific showroom history applies only when stated in that listing.

Our condition rating describes wear. Read it together with the item-specific notes about repairs, missing components, limitations, and damage; the rating does not replace those details. Read the condition guide and equipment buying notes.

For listings with multiple matching skis or snowboards, the item supplied matches the make, model, size, and configuration described. Cosmetic wear, scratches, base wear, and repairs can vary. Our staff chooses the item in the best condition from those available that match your selection. Contact us before ordering if you need clarification or additional photos.

Use the selected listing’s description and configuration to confirm what is included. Do not assume that boots, bindings, mounting hardware, or other accessories are included unless the listing says so. If a part you need is unclear, send us the product link before ordering.

You can shop online and in our Colorado Springs store. Check the online listing for the size and configuration you want; availability is subject to prior sale. Call or email for help finding gear or confirming details before a special trip.

Read the sizing scale in the product title and Size selector. US men’s, US women’s, and US youth numbers are different scales. A unisex boot can use US men’s sizing; follow the scale stated on that listing. Check the manufacturer’s fit guidance and contact us if you need help comparing sizes.

Start with our adult ski sizing guide or kids’ ski sizing guide. For personal help, send the product link along with the skier’s height, weight, ability, and intended terrain. A size guide is a starting point; the specific ski and skier’s needs matter.

Yes. Ask our crew, call (719) 465-2450, or email contact@gearonimosports.com. Include the product link, selected size, and the make, model, and size of the gear it needs to work with. Photos of your existing equipment can help us identify it.

Yes. Have a qualified ski shop adjust and test the bindings with your actual boots before skiing. You can also call or email our crew for help understanding your setup. Our tech tips and help page includes videos: How to Adjust Your Demo Ski Bindings and How to Set Your DIN. These educational resources do not replace a compatibility check and binding test by a qualified shop.

Included mounting discs and screws: One kit is included free with each pair. If you select a mounting system during ordering, we supply that matching kit. If no system is selected, we include the original discs and screws supplied with your specific pair; the original mounting system varies between pairs. If you need Standard 4-hole (2×4 / 4×4), Burton Channel, or Burton 3D hardware, confirm your system with us before ordering when a selector is not available. The supplied original kit is not guaranteed to fit every snowboard. Contact the shop for help.

No. Mounting hardware compatibility is separate from binding size and boot fit. Check the selected binding size and product details, and confirm that your boots and board are suitable for that binding. Contact our crew if any part of the setup is uncertain.

We currently ship to the lower 48 United States only. We do not currently ship to Alaska, Hawaii, or international destinations.

Smaller, standard-size items ship free within the lower 48 states. Skis, snowboards, and oversized or special-handling gear ship for $40 per large item, including $40 per pair of skis. This also includes ski poles and skateboards. Applicable shipping charges are shown at checkout before you place your order. Read the full shipping policy.

We process and ship orders Monday–Friday, excluding holidays. Orders placed before 12 PM Mountain Time on a business day ship the same day. Orders placed after 12 PM, on weekends, or on holidays ship the next business day. Dispatch time is different from delivery time; delivery depends on the carrier and destination.

Express shipping is not a standard option. Call (719) 465-2450 before ordering if timing is important. If you missed the noon cutoff, call to ask whether we can help with same-day dispatch. Do not assume a particular arrival date unless arrangements have been confirmed.

We ship through UPS, USPS, and FedEx. Use the carrier and tracking details for your shipment to check delivery progress. For delivery questions after shipment, contact the carrier listed in those details. Contact our shop if your item arrives damaged or there is a problem with what you received.

For eligible online orders with a merchandise subtotal of $50 or more after discounts, excluding shipping and tax, contact us within 14 calendar days of delivery to request a mailed return. Approved returns go to your original payment method, less applicable costs. Your first call, voicemail, email, or contact-form message counts as the request date. Read the full return policy.

Orders with a merchandise subtotal below $50 are not eligible for mailed returns for fit, size preference, or change of mind. The in-store credit option remains available. If we sent the wrong item, it arrived damaged or defective, or it materially differs from its description, contact us regardless of the order value.

Indoor try-ons and inspection are welcome. Keep attached tags in place and include all supplied parts and accessories. Fit or change-of-mind returns must be in the condition received: not used outdoors, washed, mounted or drilled, altered, or given new wear or damage. For used gear, this means its condition when delivered—not brand-new condition. Contact us separately about defects or other problems.

For approved fit or change-of-mind mailed returns, you pay return shipping. Most items have no restocking fee. A $35 restocking fee per return applies if the return includes skis, snowboards, or another item identified as oversized on its product page before purchase. Original shipping charges are not refunded. If your order shipped free, we do not later deduct an outbound shipping charge. We explain applicable deductions before you send gear back.

Contact us with your order number and, where helpful, photos of the item and packaging. For these returns, we cover return shipping and waive the restocking fee. We refund the affected item, applicable tax, and the original shipping charge attributable to it; if the whole order is returned for one of these reasons, we refund the full original shipping charge. Contact us even if the usual return window has passed so we can review the issue.

Online purchases can be brought to our Colorado Springs shop within 48 hours of delivery for store credit, with no return shipping or restocking fee. This option includes orders under $50. Bring your order confirmation and keep the gear in the condition received. Original shipping is not included in the credit. Physical-store purchases have a 48-hour window from purchase for store credit. Wrong, damaged, defective, or materially misdescribed items are reviewed separately.

Email contact@gearonimosports.com, call (719) 465-2450, or use our contact form. Provide your name, order number, item, and reason. We respond within three business days. Wait for return instructions, then ship within seven calendar days of receiving them. Mailed returns are handled as refunds rather than exchanges; place a new order for different gear. Refund posting time depends on your bank or payment provider.

Visit Gearonimo Sports at 1401 S 8th Street, Colorado Springs, Colorado. Regular hours are Monday–Saturday, 10 AM–6 PM, and Sunday, 10 AM–4 PM, Mountain Time. Call before making a special trip around holidays. Plan your visit.

Yes. We offer season ski and snowboard rentals through our Colorado Springs shop. Visit our rental page for the current program, or call to ask about sizing, availability, and what is included.

Yes. Our tune shop offers services including wax, edges, full tunes, base grinds, and binding tests. Visit the tune shop page for service details and current prices. Contact the shop for current turnaround times before making plans around a completion date.

Bring clean, gently used outdoor gear to our Colorado Springs store for an in-person evaluation. Offers depend on condition, demand, season, and resale fit. Accepted gear may qualify for cash or store credit under our current policy. We do not offer consignment, and not every item can be accepted. Read about selling your gear.

Call (719) 465-2450 during shop hours or email contact@gearonimosports.com. For bulk orders, email what you need, quantities, sizes, and timing so we can discuss available options.

Check our website and social channels for current offers and their terms. Only use a promotion that is currently advertised and applies to the items in your order; availability and exclusions may vary.