Refund policy

Gearonimo Sports — Returns & Refunds

We want you to feel confident about your gear. When your order arrives, take a look and try it on indoors before heading outside. If something isn’t right—or you’re unsure whether it qualifies for a return—please reach out. We’ll help you understand your options.

Online returns: contact us within 14 days of delivery

For eligible online orders of $50 or more, you can request a return within 14 calendar days after the item is delivered. Approved mailed returns are refunded to your original payment method, less the applicable costs explained below.

Your first call, voicemail, email, or contact-form message counts as your request date. Waiting for our response will not make an otherwise timely request late.

Orders with a merchandise subtotal below $50 are not eligible for mailed returns for fit, size preference, or change of mind. Our in-store credit option below remains available. If we sent the wrong item, it arrived damaged or defective, or it materially differs from its description, please contact us regardless of the order value.

The $50 threshold is based on your original merchandise subtotal after discounts, excluding shipping and tax.

Check it indoors and keep it in the condition received

Indoor try-ons and inspection are welcome. Please keep any attached tags in place and include all parts and accessories supplied with your item.

For fit or change-of-mind returns, gear must be in the same condition as when you received it. We cannot accept gear that has since been used outdoors, washed, mounted or drilled, altered, or returned with removed tags, missing parts, or new wear or damage.

For pre-owned gear, “same condition” means its condition when delivered—not brand-new condition. Existing wear is not a reason to reject a return.

If you discover a defect or another problem, contact us so we can review it separately from these fit and change-of-mind conditions.

Return shipping and fees

For eligible mailed returns because of fit, size preference, or change of mind:

You pay the return shipping cost. We can arrange a label and deduct its quoted cost from your refund, or you can arrange tracked shipping yourself using our return instructions.
Most items have no restocking fee.
A $35 restocking fee per return applies when the return includes skis, snowboards, or another item identified as oversized on its product page before purchase. This fee is separate from return shipping.
Shipping charges paid on the original order are not refunded. If your order shipped free, we do not deduct an outbound shipping charge afterward.

We’ll explain any applicable deductions before you send your gear back.

Wrong item, damage, defects, or an inaccurate description

Please get in touch if we sent something different from what you ordered, your gear arrived damaged or defective, or its condition materially differs from the listing. Include your order number and, where helpful, photos of the item and packaging.

For these returns, we cover return shipping and waive the restocking fee. We refund the affected item and applicable tax, together with the original shipping charge attributable to it. If the entire order is returned for one of these reasons, we refund the full original shipping charge.

If it’s unclear what happened, we’ll review the order details, listing, and information you provide before explaining the available resolution and any costs. Please contact us even if the usual return window has passed.

Prefer to bring it into the shop?

Online purchases can be brought into our Colorado Springs shop within 48 hours of delivery for store credit, with no return shipping or restocking fee. This option is available for orders under $50 too.

The same-condition requirements above apply. Please bring your order confirmation. Original shipping charges are not included in the store credit.

This is a separate option from the 14-day mailed return for a refund to your original payment method. Purchases made in our physical shop have a 48-hour return window from purchase for store credit.

Wrong, damaged, defective, or materially misdescribed items are handled under the issue-resolution section above, rather than being limited to store credit.

How to start a return

Please provide your name, order number, the item you want to return, and a brief explanation. We respond within three business days.

For mailed returns, please wait for our instructions, then ship within seven calendar days of receiving them. Pack the gear securely, include your order number, and keep your tracking receipt. If you need help meeting that shipping deadline, contact us before it expires.

Receiving your refund

Once your return arrives, we’ll inspect it and issue your refund promptly if it meets this policy. We’ll confirm the refund and any agreed deductions by email. Your bank or payment provider may take additional time to post the funds.

If there is a concern about the returned item’s condition, we’ll contact you with an explanation before deciding the next step.

We currently handle mailed returns through refunds rather than exchanges. If you need different gear, please place a new order.

This policy does not limit any rights you have under applicable law.